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Privacy Policy
Last updated: 06 november 2025

Welcome to Seamless Living (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal information, and your rights in relation to that information, in line with UK data protection law.

1. Who we are

Our website is hosted by Seamless Living, a company registered in England and Wales, with email contact: admin@seamlesslivinguk.com. We are the “data controller” of the personal data you provide to us.

2. What information we collect

We may collect and process the following personal data about you:

  • Name, email address, postal address, telephone number.
  • Property address and move-out/move-in dates.
  • Payment information (processed securely via third-party payment provider; we do not store full card details).
  • Usage data about how you use our website (via cookies, IP address, device information).
  • Any other information you choose to provide to us (for example via contact forms or messages).

3. How we use your information (purposes & lawful basis)

We will use your personal data for the following purposes:

  • To provide you with our services (cleaning, repairs, moving assistance) and to manage your booking — lawful basis: contract.
  • To respond to your enquiries and communicate with you — lawful basis: legitimate interests or your consent.
  • To send you marketing communications (if you have opted-in) about our services — lawful basis: your consent.
  • To improve our website and services, for analytics and website usage — lawful basis: legitimate interests.
  • To comply with legal obligations (for example tax, accounting) — lawful basis: legal obligation.

4. How long we keep your data

We keep your personal data only for as long as needed for the purposes set out above. For instance:

  • Customer records: retained for up to 6 years after our last service provision to comply with accounting requirements.
  • Marketing data: retained until you opt out.
  • Usage and analytics data: retained for up to two years.

5. Who we share your data with

We may share your personal data with:

  • Trusted third-party service providers (payment processors, booking platforms, cleaning/maintenance contractors) — under contract and only as necessary.
  • Regulatory or legal authorities if required by law.
    We will not sell or rent your personal data to third parties for marketing purposes.

6. International transfers

Your data may be transferred outside the UK only if adequate safeguards are in place (for example standard contractual clauses). We will notify you if we plan any international transfers and what safeguards apply.

7. Your rights

Under the UK GDPR you have the following rights:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate data.
  • The right to request deletion (“right to be forgotten”) where lawful.
  • The right to restrict processing.
  • The right to object to processing based on legitimate interests.
  • The right to data portability.
  • The right to withdraw consent (where processing is based on consent) without affecting prior processing.
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO) — website: https://ico.org.uk.

8. Cookies & tracking technologies

We use cookies and similar technologies to understand how our website is used and to improve it. When you first visit our website you will see a cookie banner where you can consent to non-essential cookies. For more details please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to ensure your personal data is kept secure and protected against unauthorised or unlawful processing, accidental loss, destruction or damage.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and publish the new version on our website. We encourage you to check this page regularly.

11. Contact us

If you have any questions or wish to exercise your rights, please contact us at:
Email: admin@seamlesslivinguk.com

Thank you for trusting Seamless Living. We are committed to handling your data with integrity and transparency, so you can enjoy a truly stress-free moving experience.